How can we help you?

Features overview

Software features and support

• Full device mode
• Joining active sessions
• How do I connect to the right device?

Account management

User access and account management

• Signing in to your account
• Configuring team members
• Switching accounts

User guides

High level user guides to get set up

• Account setup
• Adding Cobrowse.io to your own product
• Running your first session

Cloud hosting (SaaS)

Hosted cloud services by Cobrowse

• Global public cloud
• US-only hosting
• EU public cloud
• Self-hosting our software

Enterprise self-hosting

Self-hosting in AWS, Azure, Google Cloud, or On-premises

• Self-hosting our software
• Multi-tenant self hosted licensing
• High Availability (HA) with Cobrowse.io

Data privacy & security

Details around data processing and security

• Data that Cobrowse stores in its hosted clouds
• Data protection and Data Processing Agreements
• Data processing for redacted elements

Session data & recordings

• Session metadata
• Session recordings
• Programmatically download session recordings and metadata

Licenses & billing

License types and billing support

• Web-only vs. All Platform licenses
• Named agent licenses
• Purchasing licences (self-service)

Web SDK questions

Assorted questions relating to our Web SDK

• Cobrowse.io on mobile web
• Elements of my website are missing
• Cross-domain functionality

Mobile SDKs questions

Assorted questions relating to our Mobile SDKs

• Can agents see the users push notifications when in full device mode?

Zendesk integration

Cobrowse integration for Zendesk

• Zendesk Chat Integration
• I have issues with my Zendesk account

Genesys Cloud integration

Cobrowse integration for Genesys Cloud

• Genesys concurrent licenses
• Genesys Cloud: Standalone App and Interaction Widget
• Genesys licensing

Genesys Engage integration

Cobrowse integration for Genesys Engage Cloud and Premise (Workspace Web Edition and Workspace Desktop Edition)

• Integration with Genesys Engage reporting (e.g. GIM)