---
title: Knowledge Base
description: Knowledge Base
---

[Skip to content](https://support.cobrowse.io#main-content)

[![logo cobrowse purple.svg](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple.svg)](https://cobrowse.io/)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

### [![](https://support.cobrowse.io/hubfs/features.png) Features overview Software features and support](https://support.cobrowse.io/features-overview?hsLang=en)

- [How do I connect to the right device?](https://support.cobrowse.io/how-do-i-connect-to-the-right-device?hsLang=en)
- [What can I do if I am experiencing slowness or latency when Cobrowsing?](https://support.cobrowse.io/what-can-i-do-if-i-am-experiencing-slowness-or-latency-when-cobrowsing?hsLang=en)
- [Full device mode](https://support.cobrowse.io/full-device-mode?hsLang=en)

[See more](https://support.cobrowse.io/features-overview?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/acc.png) Account management User access and account management](https://support.cobrowse.io/account-management?hsLang=en)

- [Configuring team members](https://support.cobrowse.io/configuring-team-members?hsLang=en)
- [Switching accounts](https://support.cobrowse.io/switching-accounts?hsLang=en)
- [Generating cryptographic keys for JWT authentication](https://support.cobrowse.io/generating-cryptographic-keys-for-jwt-authentication?hsLang=en)

[See more](https://support.cobrowse.io/account-management?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/guides.png) User guides High level user guides to get set up](https://support.cobrowse.io/user-guides?hsLang=en)

- [Running your first session](https://support.cobrowse.io/running-your-first-session?hsLang=en)
- [User guide: admins](https://support.cobrowse.io/user-guide-admins?hsLang=en)
- [User guide: agents](https://support.cobrowse.io/user-guide-agents?hsLang=en)

[See more](https://support.cobrowse.io/user-guides?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/cloud.png) Cloud hosting (SaaS) Hosted cloud services by Cobrowse](https://support.cobrowse.io/cloud-hosting-saas?hsLang=en)

- [Public cloud options](https://support.cobrowse.io/hosting-options?hsLang=en)
- [EU public cloud](https://support.cobrowse.io/eu-public-cloud?hsLang=en)

[See more](https://support.cobrowse.io/cloud-hosting-saas?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/enterprise.png) Enterprise self-hosting Self-hosting in AWS, Azure, Google Cloud, or On-premises](https://support.cobrowse.io/enterprise-self-hosting?hsLang=en)

- [Self-hosting our software](https://support.cobrowse.io/self-hosting?hsLang=en)
- [High Availability (HA) with Cobrowse.io](https://support.cobrowse.io/high-availability-ha-with-cobrowse.io?hsLang=en)
- [Troubleshooting Kubernetes](https://support.cobrowse.io/troubleshooting-kubernetes?hsLang=en)

[See more](https://support.cobrowse.io/enterprise-self-hosting?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/security.png) Data privacy & security Details around data processing and security](https://support.cobrowse.io/data-privacy-security?hsLang=en)

- [Data protection and Data Processing Agreements](https://support.cobrowse.io/data-protection-and-data-processing-agreements?hsLang=en)
- [Data that Cobrowse stores in its hosted clouds](https://support.cobrowse.io/data-that-cobrowse-stores-in-its-hosted-clouds?hsLang=en)
- [How can I reduce the data that is stored?](https://support.cobrowse.io/how-can-i-reduce-the-data-that-is-stored?hsLang=en)

[See more](https://support.cobrowse.io/data-privacy-security?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/sessions.png) Session data & recordings](https://support.cobrowse.io/session-data-recordings?hsLang=en)

- [Programmatically download session recordings and metadata](https://support.cobrowse.io/programmatically-download-session-recordings-and-device-metadata?hsLang=en)
- [Session recordings](https://support.cobrowse.io/session-recordings?hsLang=en)
- [Session metadata](https://support.cobrowse.io/session-metadata?hsLang=en)

[See more](https://support.cobrowse.io/session-data-recordings?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/licenses.png) Licenses & billing License types and billing support](https://support.cobrowse.io/licenses-billing?hsLang=en)

- [Web-only vs. All Platform licenses](https://support.cobrowse.io/web-only-vs-all-platform?hsLang=en)
- [License usage](https://support.cobrowse.io/license-usage?hsLang=en)
- [Purchasing Licenses and Invoices (self-service)](https://support.cobrowse.io/purchasing-licenses-and-invoices-self-service?hsLang=en)

[See more](https://support.cobrowse.io/licenses-billing?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/websdk-1.png) Web SDK questions Assorted questions relating to our Web SDK](https://support.cobrowse.io/web-sdk-questions?hsLang=en)

- [Cobrowse.io on mobile web](https://support.cobrowse.io/cobrowse.io-on-mobile-web?hsLang=en)
- [Cross-domain functionality](https://support.cobrowse.io/cross-domain-functionality?hsLang=en)
- [Elements of my website are missing](https://support.cobrowse.io/elements-of-my-website-are-missing?hsLang=en)

[See more](https://support.cobrowse.io/web-sdk-questions?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/mobilesdk.png) Mobile SDKs questions Assorted questions relating to our Mobile SDKs](https://support.cobrowse.io/mobile-sdks-questions?hsLang=en)

- [Can agents see the user's push notifications when in full device mode?](https://support.cobrowse.io/can-the-agents-see-the-users-push-notifications-when-in-full-device-mode?hsLang=en)

[See more](https://support.cobrowse.io/mobile-sdks-questions?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/zendesk-1.png) Zendesk integration Cobrowse integration for Zendesk](https://support.cobrowse.io/zendesk-integration?hsLang=en)

- [I have issues with my Zendesk account](https://support.cobrowse.io/i-have-issues-with-my-zendesk-account?hsLang=en)

[See more](https://support.cobrowse.io/zendesk-integration?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/genesys-2.png) Genesys Cloud integration Cobrowse integration for Genesys Cloud](https://support.cobrowse.io/genesys-cloud-integration?hsLang=en)

- [Genesys licensing](https://support.cobrowse.io/genesys-licensing?hsLang=en)
- [Genesys Cloud: Standalone App and Interaction Widget](https://support.cobrowse.io/genesys-cloud-standalone-and-widget-apps?hsLang=en)
- [Use your custom chat widget with Cobrowse.io integrations for Genesys?](https://support.cobrowse.io/how-to-integrate-genesys-custom-chat-widgets?hsLang=en)

[See more](https://support.cobrowse.io/genesys-cloud-integration?hsLang=en)

### [![](https://support.cobrowse.io/hubfs/genesys-3.png) Genesys Engage integration Cobrowse integration for Genesys Engage Cloud and Premise (Workspace Web Edition and Workspace Desktop Edition)](https://support.cobrowse.io/genesys-engage-integration?hsLang=en)

- [Integration with Genesys Engage reporting (e.g. GIM)](https://support.cobrowse.io/integration-with-genesys-engage-reporting?hsLang=en)

[See more](https://support.cobrowse.io/genesys-engage-integration?hsLang=en)

[![Chill listening crop-3](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple-1.svg "Chill listening crop-3")](https://cobrowse.io/)

Cobrowse.io Knowledge Base

Copyright © 2026, Cobrowse.io LLC