Concurrent licenses for our Genesys integrations match Genesys's own definition for concurrent licenses. This is a concurrent seat - the number of agents with the Cobrowse.io Genesys permission (license) who are logged in at the same time.
Please refer to the Genesys Cloud documentation for more information:
Usage of Cobrowse.io does NOT factor into the count, just the users with the Cobrowse.io permission logged in at one time.
Cobrowse.io license management within Genesys platforms is the client responsibility. Genesys may charge overage for exceeding license limits.
If you have any questions then please reach out to us at email@example.com or your Genesys representative for more information.