Genesys concurrent licenses

Concurrent licenses for our Genesys integrations match Genesys's own definition for concurrent licenses. This is a concurrent seat - the number of agents with the Genesys permission (license) who are logged in at the same time.

Genesys Cloud

Please refer to the Genesys Cloud documentation for more information:

Usage of does NOT factor into the count, just the users with the permission logged in at one time. license management within Genesys platforms is the client responsibility. Genesys may charge overage for exceeding license limits. 


If you have any questions then please reach out to us at or your Genesys representative for more information.