Concurrent licenses for our Genesys integrations match Genesys's own definition for concurrent licenses, e.g. a concurrent seat occupied by real-time logged in users.
Genesys Cloud
Please refer to the Genesys Cloud documentation for more information:
Usage of Cobrowse.io does NOT factor into the count, just the users with the Cobrowse.io permission logged in at one time.
Cobrowse.io license management within Genesys platforms is the client responsibility. Genesys may charge overage for exceeding license limits.
Questions?
If you have any questions then please reach out to us at hello@cobrowse.io or your Genesys representative for more information.