As part of your evaluation of Cobrowse, you may wish to know more about our data protection polices.
Data protection and applicable laws
Our company operates an Information Security Management System (ISMS) which includes various policies regarding the processing and protection of customer data and other confidential information. These policies comply with applicable data protection regulations and laws, including the GDPR and CCPA.
For customers in the European Economic Area who would like the data processing and storage from using the software to remain within the EEA, we also provide two options for our services:
- Our EU-dedicated public cloud, and
- Our range of self-hosted deployments, which keep your data and any processing within your existing infrastructure and removes Cobrowse from being a necessary Data Processor.
Data Processing Agreements (DPAs)
For enterprise customers, we execute our enterprise-level Data Processing Agreement as part of our Enterprise Software License Agreement.
Cobrowse has previously been registered with the U.S. Privacy Shield, but no longer renews its certification following the decision by the Court of Justice of the European Union to reject the adequacy of the protection provided under the EU-US and Switzerland-US Privacy Shield framework. Instead, Cobrowse adopts the European Commission's approved Standard Contractual Clauses ("SCCs"), or other lawful alternative transfer mechanism as approved from time-to-time (e.g. the EU-US Data Privacy Framework).
For full information, including more information about the situations in which such data transfer applies, please see our Data Processing Agreement ("DPA").
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