Knowledge Base
Features overview
Features overview
Account management
User guides
Cloud hosting (SaaS)
Enterprise self-hosting
Data privacy & security
Session data & recordings
Licenses & billing
Web SDK questions
Mobile SDKs questions
Zendesk integration
Genesys Cloud integration
Genesys Engage integration
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Knowledge Base
Features overview
Features overview
Account management
User guides
Cloud hosting (SaaS)
Enterprise self-hosting
Data privacy & security
Session data & recordings
Licenses & billing
Web SDK questions
Mobile SDKs questions
Zendesk integration
Genesys Cloud integration
Genesys Engage integration
Features overview
Software features and support
Full device mode
End user (customer) experience
Joining active sessions
How do I connect to the right device?
Session Inactivity Timeout
What can I do if I am experiencing slowness or latency when Cobrowsing?
Device presence