---
title: "Genesys Cloud: Standalone App and Interaction Widget"
description: There are two apps installed when using Cobrowse.io within Genesys Cloud. This article explains the purpose of each.
---

[Skip to content](https://support.cobrowse.io/genesys-cloud-standalone-and-widget-apps#main-content)

[![logo cobrowse purple.svg](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple.svg)](https://cobrowse.io/)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.cobrowse.io/?hsLang=en)
2. [Genesys Cloud integration](https://support.cobrowse.io/genesys-cloud-integration?hsLang=en)

# Genesys Cloud: Standalone App and Interaction Widget

## There are two apps installed when using Cobrowse.io within Genesys Cloud. This article explains the purpose of each.

### Genesys Cloud Standalone App

This app is used to take a complete view of your entire Cobrowse account. It is accessed using the Apps tab. 

![](https://support.cobrowse.io/hubfs/Screenshot%202022-07-13%20at%2013-57-05-png.png)

This can be used for:

- Connecting to devices outside of an active interaction, or on an unsupported channel outside of Genesys
- Administering your account and watching optional session recordings (admins only)
- Supervising active sessions (admins only)
- Changing your individual display name

If you only need admins to access this view, e.g. you do not want agents to run sessions outside of Genesys Cloud interactions or to be able to change their display name, then you can grant access to this app for administrators only.

### Genesys Cloud Interaction Widget App

This app is used to connect to customer devices during active interactions. It appears as a tab in the sidebar of an interaction.

![](https://support.cobrowse.io/hubfs/Screenshot%202022-07-13%20at%2014-02-11-png.png)

This is used to connect directly to the customer's device during an interaction.

 

- [Features overview](https://support.cobrowse.io/features-overview?hsLang=en)
- [Account management](https://support.cobrowse.io/account-management?hsLang=en)
- [User guides](https://support.cobrowse.io/user-guides?hsLang=en)
- [Cloud hosting (SaaS)](https://support.cobrowse.io/cloud-hosting-saas?hsLang=en)
- [Enterprise self-hosting](https://support.cobrowse.io/enterprise-self-hosting?hsLang=en)
- [Data privacy & security](https://support.cobrowse.io/data-privacy-security?hsLang=en)
- [Session data & recordings](https://support.cobrowse.io/session-data-recordings?hsLang=en)
- [Licenses & billing](https://support.cobrowse.io/licenses-billing?hsLang=en)
- [Web SDK questions](https://support.cobrowse.io/web-sdk-questions?hsLang=en)
- [Mobile SDKs questions](https://support.cobrowse.io/mobile-sdks-questions?hsLang=en)
- [Zendesk integration](https://support.cobrowse.io/zendesk-integration?hsLang=en)
- [Genesys Cloud integration](https://support.cobrowse.io/genesys-cloud-integration?hsLang=en)
- [Genesys Engage integration](https://support.cobrowse.io/genesys-engage-integration?hsLang=en)

[![Chill listening crop-3](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple-1.svg "Chill listening crop-3")](https://cobrowse.io/)

Cobrowse.io Knowledge Base

Copyright © 2026, Cobrowse.io LLC