Session ratings offer a quick way to understand how effective Cobrowse sessions are.
When enabled in the Account Settings, agents are offered to rate their experience when a session ends as is shown below.
The extended feedback screen you see above is only shown when the rating is 3 stars or less.
Accessing the Ratings Data
To access the data from the Session Ratings the two following APIs can be used:
Requests to these APIs can be made with an admin JWT token in the following way:
curl 'https://cobrowse.io/api/1/ratings/summary' -H 'Authorization: Bearer <Admin JWT Token>'
The Ratings Summary endpoint will return an entry for each time period with the following information:
- average rating
- number of samples
- start of the time period
The Rating Details endpoint will return the following information:
- timestamp when the rating was created
- session rating
- session metadata
- text feedback which can be provided alongside the rating
- agent identification
The Session Ratings data can be integrated into your reporting system or ingested into your data warehouse.