1. Knowledge Base
  2. Features overview

Joining active sessions

You may need to join active sessions for supervisory, quality assurance, or escalation purposes. 

To do this from our hosted dashboard, you must have an account and be an administrator

Go to https://cobrowse.io/dashboard/history. Sessions that are active appear at the top of this list.

Screenshot 2022-11-21 at 20.33.00

Click the highlighted area to join the open session. 

There are also other ways to join active sessions, but this will depend on your integration with our software. Please email us at hello@cobrowse.io for more information.