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User privileges (roles)

Configure your user privileges to only allow the account access they need

There are two roles for user privileges within Cobrowse.io:

  • Administrators,
  • Support Agents.

This allows you to grant the minimum permissions necessary within our platform. Managers get to manage and agents get to make sales and support customers.


Admins can modify the account and oversee all account activity. This includes:

Support Agents

Support Agents have restricted access within the account. They may only:

  • Begin sessions using the settings that Administrators have determined.
  • See their own Session History and, if enabled, their own Session Recordings.
  • Change their own account display name.

Read our article on Configuring Team Members to see how admins can set user privileges.