Session metadata is information that is associated with a previous session. In the Cobrowse dashboard, it appears as follows:
Session metadata can be downloaded by clicking the Download button in the top right of the screenshot. It can also be downloaded programmatically, for example for large batch downloads.
The metadata is downloaded in .csv format and appears as follows:
This is in addition to any custom data that you specify for your devices.
You can parse this information into your analysis pipeline to create reporting and analytics.
Data fields contained in the session metadata when using the manual .csv download are listed below.
|locale used by the device, e.g. en-GB (English, Great Britain)
|Operating System, e.g. MacIntel
|API level (e.g. Android API 30)
|App ID/URL (e.g. https://cobrowse.io)
|Cobrowse SDK version
|Platform, e.g. web, iOS, Android
|Agent's display name
|displayName set from the dashboard, JWTs, or SAML
|Agent's email address
|agent's email address used for authentication
|Unique Cobrowse session ID
|Date/time session created
|Date/time session ended
|Additional custom data fields
|Chosen and added by you
|Additional integration data fields
|Additional data added by a Cobrowse.io CRM integration, e.g. genesys_conversation_id
All data fields above are also provided in the API download. Additional fields are listed below.
- Session object properties: https://docs.cobrowse.io/agent-side-integrations/agent-sdk/api-reference#properties-2.
Any questions? Please reach out to us at email@example.com.