"You have reached your user limit for the period."

We enforce the number of licenses that are linked to an account. This means that you will see the following message if you are using (or try to use) more agents than the number of licenses you have purchased for your account:

Sorry, something went wrong loading your session. You have reached your user limit for the period.

You can view your license usage following this article: License usage.

Solution

If you are a self-service customer, then the solution to this is to go to https://cobrowse.io/dashboard/settings/billing and increase your licenses to the number you require.