---
title: How can I reduce the data that is stored?
description: For compliance reasons or to reduce self-hosted storage costs you may wish to reduce the data that is stored.
---

[Skip to content](https://support.cobrowse.io/how-can-i-reduce-the-data-that-is-stored#main-content)

[![logo cobrowse purple.svg](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple.svg)](https://cobrowse.io/)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://support.cobrowse.io/?hsLang=en)
2. [Data privacy & security](https://support.cobrowse.io/data-privacy-security?hsLang=en)

# How can I reduce the data that is stored?

## For compliance reasons or to reduce self-hosted storage costs you may wish to reduce the data that is stored.

All data is encrypted in transmission and at rest. See our [website security summary](https://cobrowse.io/security). 

By default, Cobrowse believes in storing the minimum data to provide the service. See [what data is stored](https://support.cobrowse.io/personal-data-that-cobrowse.io-stores-in-its-hosted-clouds?hsLang=en) during your use of our service. 

You can further reduce the data that is stored by taking the actions below. 

Disabling the below features will reduce certain functionality, such as the smart connect button or useful auditing features. 

### Disable session recordings

The **Record Sessions** setting can be disabled from the settings page within your [Cobrowse dashboard](https://cobrowse.io/dashboard/settings). This will stop Cobrowse from storing the recordings from any session.

This includes the video recording of the session and the audit log of events that occurred during that session. See our article on [Session Recordings](https://support.cobrowse.io/session-recordings?hsLang=en) for more information. 

*Note: this setting does not disable the account Audit Trail.*

### Discard IP addresses

By default, IP addresses associated with privileged account actions are stored so that you can audit them. If you wish you can disable the storing of IP addresses by enabling the **Discard IP Addresses** setting from the settings page within your [Cobrowse dashboard](https://cobrowse.io/dashboard/settings).

### Remove or reduce what is set in custom data

If you are using the optional [custom data](https://docs.cobrowse.io/sdk-features/identify-your-devices) feature then you can reduce what is set in the custom data, or decide to not use that feature at all.

### Stop devices from registering themselves

To enable the smart connect button from within the dashboard, a device will report its presence to Cobrowse. If your use case only requires using [6 digit codes](https://docs.cobrowse.io/sdk-features/6-digit-codes) then there is no need for a device to register itself. When devices register themselves they will share the following metadata: 

- Device OS
- Locale
- Device Timezone
- Cobrowse SDK
- Cobrowse SDK Version

You can disable this at the account level by navigating to the settings page within your [Cobrowse dashboard](https://cobrowse.io/dashboard/settings) and turning off the **Device Sockets** setting.

If you wish to disable the device registration at the application level, rather than the account level, this can be done via our SDKs by modifying the `CobrowseIO.registration` field as seen below.

```
CobrowseIO.registration = false;CobrowseIO.start();
```

This will prevent the SDK from contacting the Cobrowse server until a screen sharing session is required.

### Questions?

Reach out to us at [hello@cobrowse.io](mailto:hello@cobrowse.io)!

- [Features overview](https://support.cobrowse.io/features-overview?hsLang=en)
- [Account management](https://support.cobrowse.io/account-management?hsLang=en)
- [User guides](https://support.cobrowse.io/user-guides?hsLang=en)
- [Cloud hosting (SaaS)](https://support.cobrowse.io/cloud-hosting-saas?hsLang=en)
- [Enterprise self-hosting](https://support.cobrowse.io/enterprise-self-hosting?hsLang=en)
- [Data privacy & security](https://support.cobrowse.io/data-privacy-security?hsLang=en)
- [Session data & recordings](https://support.cobrowse.io/session-data-recordings?hsLang=en)
- [Licenses & billing](https://support.cobrowse.io/licenses-billing?hsLang=en)
- [Web SDK questions](https://support.cobrowse.io/web-sdk-questions?hsLang=en)
- [Mobile SDKs questions](https://support.cobrowse.io/mobile-sdks-questions?hsLang=en)
- [Zendesk integration](https://support.cobrowse.io/zendesk-integration?hsLang=en)
- [Genesys Cloud integration](https://support.cobrowse.io/genesys-cloud-integration?hsLang=en)
- [Genesys Engage integration](https://support.cobrowse.io/genesys-engage-integration?hsLang=en)

[![Chill listening crop-3](https://support.cobrowse.io/hubfs/logo%20cobrowse%20purple-1.svg "Chill listening crop-3")](https://cobrowse.io/)

Cobrowse.io Knowledge Base

Copyright © 2026, Cobrowse.io LLC