Session Recordings provide a full view of everything that occurred during a cobrowse session. They are great for audit and training purposes.
If you cannot see a recording that should be there then please check the following:
- If you are viewing the recording from https://cobrowse.io/dashboard/history, then you must be using Google Chrome.
- The recording must be within our recording data retention period. See more in this article.
- Refresh your browser and try again a couple of times, sometimes things can get stuck!
If the problem persists, then feel free to reach out to us at hello@cobrowse.io.