Once you have decided whether you need web-only or all-platform licenses for your platform usage, then the next step is to understand our named agent licensing.
Tip: Our direct licensing covers users who will start Cobrowse sessions only, i.e. you do not need a license to just administer or oversee the account.
Named agent licenses
This grants unlimited sessions during a month to a single named agent (user). This is the default license type if you sign up via your billing dashboard https://cobrowse.io/dashboard/settings/billing.
Named agent licenses work like seats on your account that your agents occupy each month. At the beginning of each billing period (when your account is charged by us*) each agent who starts a Cobrowse session occupies an available seat for the entire next month.
Once all of your licenses are occupied, any additional agents who try to start a Cobrowse session see this message: "You have reached your user limit for the period."
All seats are cleared at the start of the next billing period and the licenses are allocated again.
Make sure to only let intended agents start sessions!
*Note: if you pay annually, then the license period is each month from the date of your payment. E.g. if you paid on 5th March, then your licenses are reallocated on the 5th of each month.
For named agent licensing, you can add these to your account via self-service at https://cobrowse.io/dashboard/settings/billing.
If these options do not work for your specific use case then we will be happy to hear from you and explore possible solutions, just contact firstname.lastname@example.org.